Quality Assurance

The Quality Assurance Department is responsible for developing, reviewing and maintaining the Group's Quality, Health, Safety and Environmental Management systems as per the " ISO 9001:2015 ,ISO 14001:2015",ISO 45001:2018 and ISO 22000:2005” standards, in addition to internal audits.

Quality Control :

We are committed to providing a service which is consistently checked to ensure that high standards are maintained.

• In house cleaning Auditing Team designated to monitor our employees Performance
• Extensive cleaning inspections and frequent spot checks
• Regular courtesy visits to clients

We understand the importance of good communication, demonstrating our commitment by providing regular visits to our clients.

Customer Care :

NCC has built a strong partnership with the community it serves, which is its ultimate target. Therefore, it has allocated a 24-hour hotline to receive the citizens’ requests, suggestions and complaints regarding the city cleaning services, and answer their queries promptly and in the best way possible.